This is your first go-to spot for answers to frequently asked questions about the Neopost IS-280 iMeter™ and related matters. If you don’t find an answer to your question here, please contact us toll free anytime at 855-405-5086.
About Neopost USA
Small businesses compatibility
Getting started with the Neopost iMeter
Online shipping with NeoShip
Contracts & cancellations
Neopost iMeter Vs. Pitney Bowes postage meters
Why should I choose Neopost USA and the Neopost iMeter?
Neopost USA has been a leading producer of mailing and shipping products for nearly 90 years, with more than 240,000 customers in the U.S. and over 800,000 customers worldwide. Our postage meters securely process close to $3.4 billion in postage annually. And 94% of customers say they would recommend Neopost mailing, shipping and document handling hardware and software solutions to others. Trust us. We’re 100% dedicated to meeting your business mail requirements.
I need a postage meter provider who’s highly responsive and accessible. Does Neopost USA deliver?
Yes, and yes. We have over 220 offices in the U.S. and a nationwide technical service team. 32% of calls are resolved while you are on the phone and our on-site response is less than 4 hours for 90% of all service requests.
Do postage meters make sense if I don’t run a large business?
Absolutely. If you own or manage a small business, you know your time and resources are valuable. Postage meters make sense for ANY sized business with mail and package volumes of all sizes. You don’t have to waste time and money running to the post office for stamps or reduce staff productivity to get the next mailing out. It’s also faster and easier than using an online postage company like stamps.com® for processing mail.
Do postage meters make sense if I’m engaged in large-scale mail processing daily?
Yes. Neopost has postage meters for any sized businesses with mail and package volumes of all sizes. Call your Neopost representative toll free at 855-405-5086 for details on our complete line of postage meters.
Can I benefit from a postage meter if I use FedEx® for mailing packages?
Yes. Neopost has an alliance with FedEx® that allows Neopost customers to save up to 26% on FedEx® shipping. In fact, Neopost customers participating in this program can save an average of $385 per year. Once you become a Neopost customer, simply call 877-383-1436 to start saving on all your FedEx® shipments.
Why should I use the Neopost IS-280 postage meter if I don’t do a lot of mailing?
Today’s meter makes sense for ANY mail and package volume. For the first time ever, postage actually costs less with the Neopost IS-280 iMeter. Also consider the time spent driving to the post office (especially with the high cost of gas) and standing in line. Plus, with the IS-280, you can also take advantage of lower shipping rates for packages. Spend more time working on your business than processing your mail and packages.
How does the Neopost IS-280 compare to online postage?
With online postage companies like stamps.com®, you can waste time and money with complicated applications, extra steps, printing headaches and special labels. With a Neopost IS-280, processing your mail and packages is simple and quick. You can apply postage in less than 10 seconds. There is no need to provide your credit card information unless you choose to, and there will never be any automatic charges to your card. Click here to compare the Neopost iMeter against other postage meters.
Do I have to worry about hidden fees with the Neopost iMeter?
No. There are no hidden fees added to the price we quote you. Rates are locked in for the duration of the contract. Neopost just sends an invoice. No extra charges, no money up front. And, with our NeoFunds® service, you get a $700 interest-free line of credit.
Is it a hassle to switch to a Neopost IS-280 meter?
Not at all. Just give us a call toll free at 855-405-5086 and one of our friendly Neopost representatives will assist you. And because our meters are truly plug-and-play, getting started with your new meter will be just as hassle-free.
How do I order the Neopost iMeter™ postage meter?
Fill out the online order form or call your Neopost representative toll free at 855-405-5086. You will receive your Neopost iMeter within 2 weeks from the date of your order.
Is set-up complicated?
Far from it. The Neopost IS-280 iMeter™ is easy to install on your own. But just in case, you can always call your Neopost representative toll free at 855-405-5086 if you have any questions regarding your Neopost IS-280.
What exactly does the Neopost IS-280 iMeter™ come with?
Your Neopost IS-280 iMeter™ comes with a 2 lb. scale that’s integrated into the meter. It also comes with a free start-up kit that includes a full capacity, long-life ink cartridge and mailing labels. Click here to learn more about the Neopost IS-280.
What if I run into trouble or have questions?
Please call your Neopost representative immediately toll free at 855-405-5086 if you have any questions regarding your Neopost IS-280 iMeter™, or if you experience any trouble operating your new meter.
Are there any fees for adding postage to the Neopost IS-280?
No. We don’t charge you a reset fee. Some companies only offer this savings for a limited time and surprise their users with fees after that. And if you need live support, that’s free, too.
Can I take advantage of discounted USPS® rates?
The Neopost IS-280 iMeter™ gives you direct access to USPS® commercial discounted rates using NeoShip, so you can save up to 15% on postage. And, for the first time ever, you can also get discounts on First-Class postage.
How many stamp imprints can I print with each ink cartridge?
The ink cartridge for the Neopost IS-280 iMeter™ is over twice the capacity of that found in a comparable Pitney Bowes model postage meter. It will allow you to print up to 1900 stamps (indicia) before needing to be replaced.
How much does a Neopost iMeter replacement ink cartridge cost?
The price of a replacement ink cartridge is $106.00. However, with the Neopost IS-280 you get the first ink cartridge free. What’s more, our ink costs 20% less per impression than the comparable Pitney Bowes model and is over twice the capacity.
What is NeoShip?
NeoShip is Neopost USA’s IMpb compliant online shipping solution. With NeoShip, users are able to:
The NeoShip software solution from Neopost is launched from MyNeopost.
Who should use NeoShip?
What is an IMpb barcode?
IMpb is the Intelligent Mail® package barcode. It has been developed by the USPS® and is intended to enhance the tracking capabilities for packages and accountable mail.
What parcels require an IMpb – compliant barcode when using a postage meter?
Commercial parcels that require an IMpb-compliant barcode when using a postage meter include parcels, packages, and Priority Mail Express or Priority Mail pieces of any shape, size, or price category, including flat-rate boxes and envelopes.
Does NeoShip print an IMpb barcode?
What is the process for shipping an item with NeoShip from Neopost?
There are 4 simple steps to shipping a package including:
What do I get when I sign a contract with Neopost?
You get the convenience of the Neopost IS-280 iMeter™ for 36 months at only $19.75 per month. That means you are price-protected with this low rate for the full contract term. Plus, Neopost is currently offering an additional 6 months free right from the start (a $120 value). Just pay for postage. You also get a free start-up kit containing a full capacity, long-life ink cartridge and meter labels for sending oversized letters and packages (over a $160 value). Of course, Neopost gives you expert tech support and responsive customer service when you need it.
How do the free months work?
Your contract term will still be 36 months. However, you will enjoy the convenience of the Neopost IS-280 free of charge for the 6 months prior to the start of your 36-month contract period. That means you get to use the IS-280 for a total of 42 months, while only paying for 36 months!
Are there any other contract terms available?
Yes. Additional contract terms are available. However, the monthly rates and special offers will vary. Please contact a Neopost representative toll free at 855-405-5086.
Will my monthly meter rental rate go up?
No. With Neopost, our contract terms are price-protected with no annual increases or hidden fees. Some of our competitors like to offer one year contracts at lower rates. However, they may raise your price after the first year.
When can I expect to receive my Neopost IS-280 iMeter™?
Within two weeks of ordering.
What is the monthly charge after the 6-month promotion period?
After the free 6 months, it’s just $19.75 per month for 36 months. And you can choose to be invoiced quarterly, semi-annually or annually.
What if I’m in a contract with another postage meter company? Do I have to call them and cancel?
No. Neopost can take care of notifying your existing vendor for you. All you have to do is sign and save. Call a Neopost representative toll free at 855-405-5086 today about your contract.
Why should I choose Neopost over Pitney Bowes?
To us, it’s simple. Neopost gives you everything you need to easily send business mail and packages, for less. A lot less. In fact, Neopost can save you 52% or more compared to Pitney Bowes. And, to make switching postage meters easy, a Neopost representative can notify your current postage meter vendor to make the transition as smooth as possible.
Can I expect to pay the same price as long as I have my meter?
With Neopost, your contract terms are price-protected. Meaning no annual increases or hidden fees. Unfortunately, some of our competitors will hook customers in with a low introductory price, then raise the rate after the first year.
Is the Pitney Bowes “free” postage really free?
The short answer, no. In order to get your “free” $100 in postage from Pitney Bowes, you actually need to pay a $9.99 reset fee after you complete the trial period. That doesn’t sound very free, or very fair to us. With the Neopost iMeter, you can get an extra 6 months free right from the start (a $120 value). The only thing you have to pay for is postage. You also get a free start-up kit containing a full capacity, long-life ink cartridge and meter labels for sending oversized letters and packages (over a $160 value). And of course, Neopost gives you expert tech support and responsive customer service whenever you need it.
Will I be charged reset fees or postage advance fees?
At Neopost we do everything we can to save you money. That means, when you choose the IS-280, you won’t have to worry about reset fees or postage advance fees. It’s a different story with Pitney Bowes though. With them, you will most likely be charged a $9.99 reset fee and an $8.99 postage advance fee.
Postage Meter Buyer’s Guidecheck for: